General terms and conditions

CONDITIONS

These are the terms and conditions (“Terms and Conditions”) under which you book your Tour or Package of Tours and travel on any Red Star Travel product we sell you. You are bound by these terms and conditions. You are entering into this contract with Red Star Travel. In selling itineraries or otherwise promoting or making arrangements for a Tour or Package of Tours – whether for museums; historical sites; land or local water transportation; public institutions; shore accommodations or meals or for any service, facility or activity other than Red Star Travel private transportation and guide – Red Star Travel acts only as agent for the independent operator supplying such services. Participation by a guest in a Tour or Packages of Tours is conditioned upon such a guest’s acceptance of the terms and conditions set forth here and in the Tour Reservation

Confirmation, which, among other things, expressly release Red Star Travel from any liability for such participation. Participation may also be subject to the independent local sites' own terms and conditions.

BOOKING

Each party on each Tour or Package of Tours represents an individual booking. At time of booking, names as per passport and dates of birth and national citizenship of all persons in each party are required. Telephone number while on ship of contact is optional but requested. Request for bookings must be made 24 hours in advance of the start of the tour.

YOUR AGREEMENT WITH RED STAR TRAVEL

When you book your Tour or Package of Tours, you represent that you have the authority from all guests on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate Tours. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s) and Red Star Travel.

CONFIDENTIALITY

All personal data given to Red Star Travel including but not limited to email addresses, names, passport numbers, credit card or bank information, and telephone numbers will not be shared or sold with third parties. All personal identifying data except names and emails will be destroyed after the conclusion and payment of tours.

REFUNDS

Group tours may be canceled up to 72 hours before the tour date with a full refund. Group tours canceled between 24 and 72 hours are charged 20% of total tour cost. There are no refunds for no- shows. Private tours may be canceled up to 1 week before the tour date with a full refund. Cancellations on private tours within a week of the day of the tour are not refundable. In the event of any tour or package of tours being canceled for reasons beyond our or your control, as in the example of a ship not berthing in city of tour, a full refund will be made. Should any tour or package of tours have to be abandoned through force majeure or difficulties en route, the fairest refund will be arranged according to the circumstances. No refunds will be considered for perceived difficulty, inconvenience, dislike, or distaste of tour itinerary, tour guide, or tour group. These refunds will typically be reflected on your credit card statement between 2-3 weeks after cancellation.

PRICES

The prices for the tours are subject to change with notice; are per adult, per child or in some cases per vehicle. Prices are confirmed at the time of booking. All quotations made include conveyance according to the itinerary and, where applicable, meals, refreshments, guides and entrance fees, unless otherwise stated. Children of 6 years old or younger at time of tour will be free of charge. Students and youth aged 7-17 qualify for a youth discount. Students of 18 years old or older and who present a valid ISIC in advance qualify for a student discount.

TOUR ITINERARIES AND CHANGES

We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your tour experience. This could include weather, mechanical difficulties, traffic conditions, civil unrest, or any other unforeseen circumstances. Pretour cancellations: We will notify you as soon as we can of changes made to your itinerary before departure. Where we cancel a Tour or Package of Tours or make a significant change to your itinerary prior to departure, you will have the choice of the new itinerary or cancellation for a refund (if applicable).

TOUR TIMINGS

Actual departure times will be found on your Tour Reservation Confirmation, which you will receive via email after completing your booking. These have been published according to information from your Cruise Line and from local sites, but are subject to change should the vessel’s arrival time at any port be delayed, or the itinerary for any particular Tours be amended. Please note that the time shown will be the time your Tour Guide and Driver leaves the pier or hotel. Guests are requested to report to the specified departure location at the designated time, as delay on your part will interfere with the pleasure of your fellow guests. Red Star Travel has the right to commence tours a maximum of 15 minutes after scheduled departure times. Tardy guests will be accommodated to the best of Red Star Travel ability using local transportation such as Taxis at the guest's expense.

TOURS WITH LIMITED PARTICIPATION

Tours may be purchased in advance of your cruise departure on a first-come, first served basis. Many of our Tours have limited participation and reservation requests will be processed in the order received. Tours can not be wait-listed but we actively request more space wherever possible.

TOURS WITH MINIMUM PARTICIPATION

Flat-rate group tours are guaranteed to run for most ships. If a flat-rate tour is not available for your ship, we will notify you at the time of booking, and you can choose to cancel, take it privately, or book the tour with a minimum participation requirement. If the requirement is not met at least one month in advance, the tour will be cancelled, or we can provide you with an alternative tour should one be available.

TOUR GROUP ASSIGNMENT

Red Star Travel will do its best to assign you to a group as compatible with your particular preferences and abilities, including but not limited affiliations with third parties such as CruiseCritic, pace preferences, and nationalities. However, group assignment is not guaranteed, and Red Star Travel reserves the right to construct groups as it sees fit. Guests are expected to cooperate with the guide, including abiding by guidelines for meeting points, bathroom use, and general pace of the tour. Expenses associated with lack of cooperation with guide, including lost time, missed destinations, and becoming lost, are the responsibility of guest.

WITHDRAWAL OF TOURS

Red Star Travel reserves the right to make any alterations that it may deem advisable for the comfort of the guests, bearing in mind the convenience and best interest of each group. Notice of changes to itinerary or cancellation will be sent as far in advance as possible, bearing in mind last- minute changes due to local sites might and have occurred.

SHOPPING

Where possible, time for shopping has been allowed within the framework of some Tours. However, Tours are not primarily designed for shopping, and time allowed for this purpose may be limited and not guaranteed.

TRANSPORTATION

Guests are guaranteed accommodation on an AC vehicle. Access to toilets on vehicles can be limited, and access to vehicles during the course of the Tour can also be limited. Guests wishing to travel with friends should all leave the ship together, as this will help the Tour Guide to allocate them space in the same vehicle. For the comfort of all guests, smoking is prohibited aboard all sightseeing vehicles. In the unlikely event Red Star Travel private transportation experiences mechanical failures, alternative travel arrangements will be made.

PERSONAL POSSESSIONS

Coats, wraps, umbrellas, cameras, handbags, wallets, phones, traveling bags and similar personal articles remain at all times through the tour under the guest’s custody and control. Be careful that you do not leave your possessions unattended at any time in the car or coach in which you are traveling. Red Star Travel is not responsible for any loss of personal possessions.

REQUIRED DOCUMENTATION & IDENTIFICATION

Please note that travel documentation requirements vary by destination and change often. It is the responsibility of the guest to present valid travel and medical history documents required for air travel, debarkation at various ports of call, and re-entry into the appropriate country of origin. Digital tour tickets or other travel documents are not valid.

YOUR HEALTH

I. Notification: We care about the health and safety of our guests. If you or anyone from your traveling party has a physical disability or medical condition which may require special assistance during the excursion, please advise us at the time of booking; failure to do so may release Red Star Travel from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition . To better assist you, if you have a medical condition that requires medical attention, medication, or special treatment, we may ask you to complete a health questionnaire.

II. Assistance: Guests that need assistance should always be accompanied by a carer to help with day to day activities as our Guides are unable to act as personal carers. Red Star Travel has a limited of number of collapsable wheelchairs which can be reserved free of charge with advanced notice.